Account Director, Social
The role
The Account Director be the champion of delivering great work, on time and on budget for our clients. You will be responsible for leading the day-to-day of key projects across B2C and B2B discplines including eCommerce, CRM, Social, PR & Partnerships.
Our clients will view you as someone they inherently trust and who is passionate about advancing their business.
Your team will see you as someone that leads by example and champions a positive working environment that allows creative work to flourish.
Key skills
Client relationships:
- Develop, maintain and extend client relationships. Become your client’s partner
- Develop a deep understanding of the client’s business. Understand their pressures, products, goals and motivations, both on a project and business level
- Manage client expectations in relation to project objectives, timelines, and budgets. Be upfront, clear and honest at all times.
Excellence in project management:
- Being the day-to-day lead on your specific projects, the client’s first port of call
- Interpreting, questioning and challenging (where necessary) client briefs
- Overseeing project timelines, working with a PM
- Ensuring client feedback is clear and understood
- Using healthy paranoia to ensure work is always correct and without error
- Driving quality control across the board to ensure the work is on brand
- Great attention to detail, understanding of social, digital, CRM and video production process
- Escalating to senior management when required
Financial Management:
- Ensure all projects are thoroughly costed against budget and communicated to the client
- Maintain a close eye on overburn
- Managing project estimates, client POs all the way to reconciliation.
Agency and partner relationships:
- Build strong working relationships with creative, planning and the wider account team
- Help to drive the culture of the agency – become integral to its identity
Skills and attitude:
- A friendly, positive team player, solution focussed
- A natural communicator
- Proactive – never waiting for opportunities, always hunting them down and enjoys working at pace
- Inquisitive, always questioning
- Taking pride in delivering the absolute best work we can as an agency
- An organiser, someone who keeps everyone on track
- Numerate
- Interested in the industry. Who’s doing great work? What’s the latest innovation?
Qualifications:
- Experience at an integrated agency would help
- Demonstrate working very closely with clients and working with multiple stakeholders.
- Good knowledge of social & B2C and B2B comms
- Department
- Account Management
- Locations
- London
- Remote status
- Hybrid Remote
- Employment type
- Full-time
About The&Partnership
Who are we?
The&Partnership Group is the world’s only truly full-service independent agency network, combining the energy and agility of a partner-owned business with the scale and strength of an alliance with WPP and GroupM.
As our name suggests, our ethos centres on The Power of &, which means bringing diverse talent together to transform the way great brands are built. We do this not just through integration, but through ‘&mplified Creativity’. By hand-picking creative, media, experience and technology specialists from our marketing practices, we build customised, dedicated &Model teams. These work alongside our clients’ marketing departments to solve their business and brand challenges seamlessly, creatively and efficiently.
We are our people. They’re the most important part of our business, so we want to make a lasting impression on them in the same way they do on us, by being the most important place in their careers. That’s why we do our best to build strong communities around them, give them the opportunities they crave, and empower them to make a difference to their clients and the world at large they can be proud of. Our strengths often lie in our differences, so we challenge and champion each other and our clients, to be the very best we can be.
The&Partnership embraces and celebrates diversity, inclusivity, and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide creative agency that represents global clients. The more inclusive we are, the more brilliant work we can create together.
Account Director, Social
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